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赛默飞世尔招Site IT Engineer
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楼主 发表于  2015/7/28 10:11:14    编 辑   

岗位职责
1、Providing a high level of customer service in a punctual, professional and courteous manner (IT representative on-site)
2、Incident forwarded by service desk for troubleshooting and fix on-site
3、 Consistently achieve service level agreement
4、 Consult with the wider IT team, and escalate as necessary
5、 Key IT equipment management and support
6、 Develop strong positive relationships with both internal and external customers
7、Participating in project work under the direction of your team leader
8、 Other Task or project support assigned by supervisor
9、 Maintain accurate records for all jobs
岗位要求
1、Bachelor degree in computer science or other IT related majors
2、 Experience in a similar role
3、Strong customer service skills
4、 Strong desktop support
5、A very strong attention to detail and a keen passion for all things IT related
6、Level 1 support experience working with Windows 7, MS office , SAP Client and others
7、 Solid technical understanding of hardware peripherals and associated software
8、 Positive attitude to work within China IT support team
工作地点:上海
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